Hints and tips:
...“I was ringing people, saying I’m really sorry,” says John, not his real name as he asked the FT not to disclose his identity. “I had to do this dozens of times . . . My grandfather had this business....
...“I’m independent now,” she says. “I don’t work for anybody else. Watching that video, I thought, ‘I can do that.’”...
...“I’m grateful that finally someone in the government helped me out,” she says, “but it looks like in January I’ll be back where I started....
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