Hints and tips:
...“We reopened as soon as we could, which was good for the morale of staff and essential for rebuilding our website and expanding its content.”...
...We had a weekly drumbeat of reviews, like an army on the march," says Mr Donovan. Every 90 days, the senior managers reviewed progress and set new targets....
..."We had a fundamental principle that the way we treated people who left was very important to the morale of those who stayed."...
International Edition