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Telecoms
Two died after UK shift from analogue to digital phone lines
...The Department of Health and Social Care last year estimated that 1.8mn people used telecare services in the UK....
April 26, 2024
Beauty
How $500 became the norm for highlights
...“For a long time, hairdressers were not high on the totem pole of ‘respected’ professions. People often didn’t want to pay much for their services....
April 16, 2024
FT Live
Bank of the Year Awards 2024
Recognising the best in banking globally
Wednesday, 4 DecemberLondon, UK
UK social care
Plan to reform social care has ‘gone awry’, say MPs
...The House of Commons public accounts committee said on Wednesday that the Department of Health and Social Care “worryingly” had no road map for achieving its target to improve the quality of social support...
March 20, 2024
McKinsey
McKinsey faces US criminal investigation over opioid industry work
...Another McKinsey client, the now-bankrupt Endo International, said in a regulatory filing last month that the US attorney’s office for the western district of Virginia, which is part of the justice department...
April 24, 2024
Janan Ganesh
The rise of bleak chic
...Going easy on doomsayers, while making an example of the occasional proclaimer of the end of history, is one way of instilling bleakness as a social habit....
March 22, 2024
Inside BusinessSam Jones
The decline of the luxury department store
...But the “aspirational” luxury market is in trouble. And it is this market which is the customer base of the luxury department store....
February 2, 2024
FT Live
Future of the Car
The technology and new business models shaping the next decade in automotive
Tuesday, 7 MaySancroft, Paternoster Square, London EC4M 7DQ, UK
Anjli Raval
Beware the rise of the everything adviser
...The rise of bigger, cumbersome players, as ever, means opportunity for niche boutique advisory businesses with more personalised services. “Clients are looking for the best value for money....
March 25, 2024
FT Schools
Psychology class: The west’s handling of the pandemic beat its own expectations
...Specification: Research methods and data analysis, Social influence Click the link below to read the article and then answer the questions: The west’s handling of the pandemic beat its own expectations...
February 4, 2024
Artificial intelligence
AI could kill off most call centres, says Tata Consultancy Services head
...The head of Indian IT company Tata Consultancy Services has said artificial intelligence will result in “minimal” need for call centres in as soon as a year, with AI’s rapid advances set to upend a vast...
April 25, 2024
FT News Briefing podcast12 min listen
Trump’s Truth Social hits the Nasdaq
...Topher Forhecz is the FT’s executive producer. The FT’s global head of audio is Cheryl Brumley. The show’s theme song is by Metaphor Music. Read a transcript of this episode on FT.com...
March 27, 2024
Special ReportThe Americas’ Fastest Growing Companies
AI service providers mine a rich seam of demand for efficiencies
...well as from social media and local business databases....
April 26, 2024
Letter
Letter: Blame real estate owners for the woes of department stores
...Far from revealing the limitations of the department store business model, as claimed by Sam Jones (“Travails of luxury department stores reveal a story of decline”, Inside Business, February 2), the cases...
February 19, 2024
Letter
Letter: UK customer service is like Escher’s stairs to nowhere
...Claer Barrett’s interesting survey of the popular perceptions around the collapse in satisfaction levels of UK customer service (“How did it get so bad?”...
April 26, 2024
Camilla Cavendish
We must stop the smartphone social experiment on our kids
...The children who are most susceptible to the addictive features of social media and gaming apps will probably resist most fiercely....
March 29, 2024
UK local government finance
Cash-strapped English councils to get extra £600mn
...Some £500mn of the additional funds will be earmarked for social care, the Department for Levelling up, Housing and Communities announced on Wednesday, an increase that mostly benefits county and unitary...
January 24, 2024
FT Live
Business Book of the Year Award 2024
The search for the best business book is under way
Monday, 9 December1 Grosvenor Pl, London SW1X 7HJ, UK
Boeing Co
US justice department investigates door blowout on Alaska Airlines flight
...The US Department of Justice is investigating the mid-air door panel blowout that terrified passengers of an Alaska Airlines flight two months ago....
March 9, 2024
LexElaine Moore
The Lex Newsletter: AI spending plans are spooking the market Premium content
...(Don’t forget, however, that the Department of Justice has looked down on big buyback programmes in the past.)...
April 26, 2024
Taylor Swift
Taylor Swift’s return to TikTok puts her at odds with Universal
...Big music companies earn billions of dollars a year through royalty payments from streaming services and social media groups including Spotify, Apple and Meta....
April 11, 2024
UK social care
Private care home closures in England raise concern over quality of provision
...Benjamin Goodair, researcher at the department of social policy and intervention at Oxford, said the findings suggested the outsourcing model is “struggling to supply the quality of care deserved by the...
March 12, 2024
Special ReportWatches and Jewellery: April
Inside Vacheron Constantin’s bespoke workshop
...Consequently, the development of Les Cabinotiers timepieces doesn’t impact the creation of new models within our core collection. The department has its own R&D planning and its own rhythm.”...
April 9, 2024
The FT ViewThe editorial board
The limits of splitting UK and EU financial services
...Following the UK-EU Memorandum of Understanding on regulatory co-operation in financial services last June, the decision on clearing is a welcome sign of pragmatism and improving relations between London...
February 21, 2024
The FT ViewThe editorial board
The US brings a landmark case against Apple
...One is that Apple blocks the distribution of some apps and services that might threaten its model....
March 27, 2024
Chinese society
China’s ageing tech workers hit by ‘curse of 35’
...Many departments in China’s civil service restrict entrance examinations to those under 35. Job adverts for staff in the service sector, including restaurants and hotels, also want younger applicants....
April 23, 2024
Janan Ganesh
The parable of Soho House
...The most important social tensions are within the elite — not, as a decade of populism has pretended, between the elite and the people....
February 16, 2024
FT News Briefing podcast12 min listen
Why inflation is sticking around
...Plus, price rises in services in the US are making the Federal Reserve’s decision-making over interest rates more complicated....
March 21, 2024

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