Hints and tips:
...Customers may have some recourse to the Financial Ombudsman Service in the event of a complaint if the activity was carried out within the UK or if the company has volunteered to come under the ombudsman...
...When the news came through, James May, then director-general of the British Retail Consortium, predicted the effect would be slight: “In the run-up to Christmas some [shops] may open an extra hour or two...
International Edition