Hints and tips:
...Newness can shock, as the double-takes provoked by Google Glass show. And although people say they like new things, often what they want is merely for existing things to work better....
...What really happened at Northern Rock, Royal Bank of Scotland et al? This gives you a clearer idea....
...Charles Kreidl, Chicago, Illinois, US Alex Frankel: There is no doubt that loyalty and turnover are huge issues in the front-line retail environments where I worked (Starbucks, Gap, et al.) as well as across...
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