Hints and tips:
Related Special Reports
...She advises that customers speak honestly with their stylist about their budget and see if they can recommend an early-career stylist, or ask for advice on services that might be similar but cheaper than...
...The company services an area that includes popular swimming beaches at Herne Bay, Whitstable and Brighton....
...From customer service chatbots to data migration and overhauling research and development in healthcare, Schweizer said BCG is helping companies use AI to cut costs and increase productivity....
...Such groups might have the benefit of a trailing wind from policymakers: Labour aims to double the size of the UK’s co-operative and mutual financial services sector, according to its financial services...
...The bank plans to launch a current account for existing customers by the end of the year before broadening the offer to new customers next year....
...financial services at recruiter Harvey Nash....
...Charlie Dawson, your guest columnist (“Customers come last in bad-service Britain”, Opinion, February 21), correctly draws attention to the negative effects poor customer service has on business productivity...
...A third of customers say they will pay more for better service. Investing in customer service has proven benefits, but I fear it will take a while for the penny to drop....
...Salil Parekh, chief executive of rival Indian IT services company Infosys, said discretionary outlays by customers had been “slow” after it reported flat annual revenue growth last week....
...But when we commissioned a poll to rank the best and worst customer service experiences, it was striking quite how bad things were....
...Customers would have to service this debt regardless. However the weighted cost of debt is only about 2.5 per cent, so affordable....
...“I remain extremely bullish on Jefferies and fully committed to helping us continue to build the best independent, global and full-service investment banking firm.”...
...will continue to receive uninterrupted credit card, internet and mobile banking services....
...The poor performance had continued since the MPs’ report last year which, at the time, described HMRC’s customer service as “unacceptable”....
...Pre-tax profits fell 15.3 per cent to £277mn, largely related to its decision in January to withdraw from financial services and offload its core banking business to focus on retail....
...About two-thirds of Klarna’s customer service interactions use chatbots, helping consumers resolve their issues in less than one-fifth of the time it used to take — whether customers love it is perhaps another...
...customers....
...That additional spending, which will also need to be approved by Ofwat, would increase customers’ bills by 44 per cent without inflation — or by a further £19 per customer a year, it said....
...Figures published on Sunday showed individuals and businesses made almost 3,900 complaints about account closures to the Financial Ombudsman Service in the year to April 5 — an increase of 44 per cent from...
...UK Finance, an industry group representing major banks and financial services firms, estimated that the number of personal purchase scams — involving goods or services that are paid for but not received...
...Italy’s competition watchdog ordered Intesa Sanpaolo, the country’s largest lender, to stop migrating customers to its new online-only service Isybank after receiving more than 5,000 complaints from customers...
...“To monetise ancillary revenue streams like Amazon.com did with advertising you would need real deep daily customer engagement,” he said....
...In March the planemaker delivered 24 jets to customers, compared with 52 the same month a year earlier....
...By the end of March, the bank had fixed all of the Postbank issues that were directly affecting customers....
International Edition