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Related Special Reports
...From customer service chatbots to data migration and overhauling research and development in healthcare, Schweizer said BCG is helping companies use AI to cut costs and increase productivity....
...A third of customers say they will pay more for better service. Investing in customer service has proven benefits, but I fear it will take a while for the penny to drop....
...So what levels of customer service can taxpayers expect at this peak time of tax return preparation?...
...Claer Barrett’s interesting survey of the popular perceptions around the collapse in satisfaction levels of UK customer service (“How did it get so bad?”...
...“I remain extremely bullish on Jefferies and fully committed to helping us continue to build the best independent, global and full-service investment banking firm.”...
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...Still, Delaware, Inc is going to have to decide whether its brand should be based on being an even-handed, dispassionate system or something more corporate-friendly, designed to keep up in a regulatory race...
...Family Dollar, which caters mainly to low-income urban customers, reported a 1.2 per cent decline in same-store sales during the fourth quarter....
...“There was a huge outflow from ESGU and into QUAL as a result of BlackRock changing their weighting,” said Bryan Armour, director of passive strategies research for North America at Morningstar....
...America....
...Charlie Dawson, your guest columnist (“Customers come last in bad-service Britain”, Opinion, February 21), correctly draws attention to the negative effects poor customer service has on business productivity...
...And that trend is already reflected in this year’s FT-Statista ranking of the Americas’ 500 fastest-growing companies: it includes at least two dozen that claim to use AI or machine learning in their products...
...“JPMorgan customers own 80 per cent of those assets, so it likely stemmed from a shift in their internal portfolios,” Armour said....
...In July 2021, the SEC fined UBS Financial Services, now owned by Credit Suisse, $8mn for holding short-term, volatility-linked ETPs for customers longer than designed....
...But when he has luggage to check in, he prefers Southwest Airlines, which grants customers two checked bags minus the fees that have become nearly ubiquitous in the industry....
...The complaint accuses the company of abusing its market power in a variety of ways: to squash the growth of innovative apps and messaging services, reduce the appeal of rival smartwatches, keep rival tap-and-pay...
...Zuckerberg has a new pitch: “Creator AIs”, personalised chatbots and agents that he hopes will provide a much more engaging way to reach customers....
...to customers....
...Salil Parekh, chief executive of rival Indian IT services company Infosys, said discretionary outlays by customers had been “slow” after it reported flat annual revenue growth last week....
...of refinancing at higher rates?...
...Such is the rapid growth in demand for AI services from start-ups such as OpenAI and Anthropic, as well as from large corporate customers, that many necessary components including chips and power supplies...
...The writer is founding partner of The Foundation, a consultancy, and co-author of ‘The Customer Copernicus — How To Be Customer-Led’ The experience of being a customer in the UK has left many of us feeling...
...Its streaming service has about 18.5mn active users and the company made $28mn in net income on $1.68bn of revenue last year. But it shows Walmart is serious about building a rival to Amazon Prime....
...services....
...Polishing is increasingly part of aftersales service, with Robinson saying there is a lack of formal training....
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