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...Southern Water, with 4.7mn customers, put the figure at about 40 per cent....
...They’ve already paid a high price through the company’s poor complaints record and service levels,” said Mike Keil, chief executive of the CCW....
...CDFIs typically offer lower-value loans used as a last resort by consumers and businesses that are unable to access credit through traditional routes because of their poor credit records....
...Clark’s comments echoed those of other airline customers in recent weeks....
...This includes a 40 per cent increase in customer bills by 2030 to underpin the investment, as well as leniency on regulatory fines and dividend rules....
...Sustained delays and cancellations, slashed timetables, overcrowding and poor customer service, alongside a perceived attitude of impunity from the company’s top brass, prompted a unanimous cross-party call...
...The old, confused, disabled poor — or time poor — surely do not all have the wherewithal to conquer these MC Escher-like stairways to nowhere? Nick WrayWinchester, Hampshire, UK...
...At the Cobalt Institute we work with our members, comprising large-scale miners and their downstream customers, to ensure that responsible sourcing and due diligence is built into every aspect of their businesses...
...As a rule, companies that urge investors to shrug off poor news, and focus instead on tomorrow’s prospects, are peddling poor advice. Yet ASML, Europe’s €350bn lone tech giant, is a rare exception....
...Its knock-on effects breed further negativity: frustration leads to poor behaviour from customers towards company representatives....
...Charlie Dawson, your guest columnist (“Customers come last in bad-service Britain”, Opinion, February 21), correctly draws attention to the negative effects poor customer service has on business productivity...
...En primeur investment returns have been poor....
...The problem is not only that we’re getting poor service, it’s that it has also become harder to complain about it....
...Ofwat, the water regulator, said there had been significant failures of “governance and management oversight”, and that the company had “misled customers and regulators” over its “poor performance” on leakage...
...Thames Water must sort out its own financial problems, chancellor Jeremy Hunt has said, as he warned that the government would never insure investors against poor decisions....
...“We also need to see companies deliver the performance that customers expect and that they are run in a way that meets customers’ expectations.” Additional reporting by Robert Smith in London...
...The poor performance had continued since the MPs’ report last year which, at the time, described HMRC’s customer service as “unacceptable”....
...However sales at Kering are expected to continue to trend downwards for the rest of the year given the poor visibility on how the new creative director’s collections will fare, said Carole Madjo, analyst...
...to customers....
...Its recent failed attempt to raise the cost of its discounted oil to its Chinese customers underscores a poor negotiating position. Yes, oil prices could well rise if further hostilities ensue....
...Starbucks is no stranger to customer ire....
...Because the other way to entice nervous customers is to sell products so cheaply that poor quality is sufficiently compensated (although not in my case)....
...It was founded by two consultants who had become frustrated with delays to client projects because of problems with poor-quality data....
...Researchers described the lack of options offered by traditional lenders to consumers with poor credit scores as “market failure” and in part blamed the clampdown on payday lending by the Financial Conduct...
...Many stores were in poor shape, bad locations and suffered from logistics problems. Although both chains pull in similar revenues, Family Dollar is barely profitable....
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