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Royal Mail
Royal Mail to introduce parcel lockers in push to keep pace with rivals
...Royal Mail is planning to introduce parcel lockers that will allow people across the UK to collect their own online shopping orders, as the company races to modernise and keep up with rivals such as Amazon...
December 26, 2023
Labour Party UK
Labour quadruples use of consultants in run-up to UK election
...Both Labour and the Conservatives have previously relied on consultants, primarily when in opposition, and ramped up their use in the run-up to general elections as they prepare policy pledges....
January 3, 2024
FT Live
Financial Adviser Service Awards 2024
Who gives you 5 star service?
Thursday, 21 NovemberNatural History Museum, Cromwell Road, London, UK
Foreign & Commonwealth Office UK
Foreign Office to close rapid certification service
...Government officials insisted the Foreign Office had weighed up the risks of closing the London service following an assessment of current work streams in each service....
December 27, 2023
United Parcel Service Inc
UPS to cut 12,000 jobs as revenue outlook falls short on weak parcel demand
...UPS reported fourth-quarter revenue of $24.9bn that was down 8 per cent year on year and missed Wall Street forecasts as average daily parcel volumes fell....
January 30, 2024
Letter
Letter: Private equity ‘pass-the-parcel’ poses client risk
...You report that private equity groups are eager to invest a huge amount of “dry powder” that has already been committed to them (“Private equity groups hunt for exit strategies amid $2.6tn cash pile-up”,...
January 8, 2024
LexUnited Parcel Service Inc
UPS’s results don’t offer canary in the coal mine hint for US economy Premium content
...That UPS results are seen as a bellwether of the US economy is no surprise. It delivers about a quarter of American parcels....
January 30, 2024
FT Live
Bank of the Year Awards 2024
Recognising the best in banking globally
Wednesday, 4 DecemberLondon, UK
News in-depthRoyal Mail
Robot arms and the humble postie: how Royal Mail plans to deliver
...The company plans to offer seven-days-a-week delivery of parcels — as it does now — even if its regulator Ofcom allows it to cut back some other services....
April 5, 2024
Mergers & Acquisitions
Yodel to be sold off in latest unwinding of Barclay family interests
...The transaction, announced on Tuesday, follows months of uncertainty about the future of Yodel, which the Barclay family, owners of the Daily Telegraph newspaper, put up for sale last year....
February 13, 2024
News updates from April 1: Israel accused of air strike on Iranian embassy; US manufacturing sector expands for first time since 2022
UPS replaces FedEx as main air cargo provider for US Postal Service
...FedEx moved most of the United States Postal Service air cargo nationwide....
April 1, 2024
FT Magazine
How did customer service get so bad?
...When levels of service go down, volumes of complaints go up....
April 18, 2024
LexPoste Italiane SpA
Poste Italiane, unlike Royal Mail, brings both the mail and the cash Premium content
...Strife with staff is something Italy’s service and the Royal Mail share. But with fewer letters and parcels than the UK, Italian posties already only deliver every other day....
April 5, 2024
Charlie Dawson
Why customers come last in bad-service Britain
...Letters in response to this article: Time to make up two beds, shower and apply mascara / From Michele Russell, Swansea, UK Here’s how to restore pride to UK customer service / From Keeley-Jasmine Cavendish...
February 20, 2024
Letter
Letter: Rest assured, parcels are controlled for illicit goods
...Our members — DHL, FedEx and UPS — send electronic information to border authorities on every shipment before parcels physically arrive at the border....
November 27, 2023
Royal Mail
Shareholders of Royal Mail owner hit out at Křetínský’s ‘insulting’ approach
...service....
April 19, 2024
Scoreboard
Football fans vs private equity Premium content
...FuboTV has filed an antitrust lawsuit against the group of US broadcasters seeking to create their own sports streaming service....
February 24, 2024
FT Live
Transforming the Finance Function with AI
Strategies for delivering advanced analytics, automation and decision-making
Thursday, 25 AprilDigital Conference
News in-depthProfessional services
Consulting firms step up efforts to push out their low performers
...A slump in voluntary departures is a challenge to professional services firms’ traditional “up or out” model. Less “out” means less “up”, a phenomenon suggested by data from across the sector....
April 22, 2024
Deutsche Bank AG
Deutsche Bank cuts cash bonuses by up to 50% over Postbank IT fiasco
...But thousands of clients were locked out of their accounts and service centres were overwhelmed after 12mn clients and 50bn individual data sets were moved to a different IT system....
March 14, 2024
Live news updates from June 16: Michael Jordan agrees Charlotte Hornets sale, Russia transfers nuclear weapons to Belarus
Unionised workers vote to authorise strike against parcel group UPS
...An overwhelming majority of unionised UPS workers voted to authorise a strike against the parcel service should they fail to reach a new agreement with the company once their current contract expires....
June 16, 2023
FT GlobetrotterThe hottest hotels in Madrid
Hip service: CoolRooms Palacio de Atocha
Contemporary meets classic in a boutique hotel that more than lives up to its name
March 11, 2024
Financials
A comprehensive round-up of 2024 investment outlook reports (updated)
...To differentiate Alphaville from all those other lazy research round-up posts, we’ve this year adorned our links with some random words....
January 3, 2024
Letter
Letter: Lift the retail rain clouds and beat the porch pirates
...Police data shows parcel theft has shot up almost 300 per cent in three years. The rise of “porch piracy” provides a seed of hope, however....
August 28, 2023
Adventurous InvestorDavid Stevenson
Fintech finally starts to add up for investors
...The upshot is the AI technology does the work of 700 of its 3,000 customer service jobs. Some parts of the market have already woken up to the potential....
April 19, 2024
ETF HubLatest news on ETFs
European fund group warns of ‘systemic’ risk from US settlement reform
...The group, which represents the €28.5tn European investment industry, has asked major central banks, which jointly own the CLS currency settlement service, to implement urgent measures to address the risks...
March 14, 2024
ReviewTheatre
Michael Sheen is electrifying in NHS origin story Nye — theatre review
...He actually died at home, but that poetic licence is part and parcel of this show’s ethos, which bundles up the political fight to launch the NHS with a private reckoning with conscience....
March 7, 2024
Indian business & finance
India’s central bank bans Kotak Mahindra from signing up digital customers
...In 2017, Kotak Mahindra launched its digital banking service called 881, which now accounts for about 95 per cent of its personal loans by volume....
April 24, 2024

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