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Drones
NHS to pioneer drone deliveries in bid to improve service
...Zipline plans to introduce that service to the UK at a later stage....
December 18, 2023
News in-depthTikTok Inc
TikTok staff face big US tax bills on shares they cannot sell
...Instacart, a grocery delivery start-up, carried out an IPO in part to create liquidity for employees who had been granted RSUs....
April 9, 2024
FT Live
Financial Adviser Service Awards 2024
Who gives you 5 star service?
Thursday, 14 NovemberNatural History Museum, Cromwell Road, London, UK
Citigroup Inc
Citi starts tracking how often private bankers call clients
...These new performance metrics reflect how Citi, which has taken a more flexible approach to working from home than many rivals, is trying to squeeze more from its employees....
February 15, 2024
Royal Mail
Royal Mail to introduce parcel lockers in push to keep pace with rivals
...The proposals are the latest attempt by the 507-year-old postal service to meet the growing demand for 24-hour online shopping deliveries....
December 26, 2023
Labour Party UK
Labour quadruples use of consultants in run-up to UK election
...“Consultants play an important role in the delivery of public services, and Labour’s plan will mean that government departments must demonstrate the value-for-money case....
January 3, 2024
FT Magazine
The delivery rider who took on his faceless boss
...He was biking home at close to 2pm, when he got a ping via the app saying it had a delivery job for him that was a six-minute journey out of his way....
March 15, 2024
FT Live
TNW Conference 2024 - The Next Web
Europe’s leading tech event for corporates, startups, investors and governments
Thursday, 20 JuneAmsterdam, Netherlands
John Gapper
Convenience stores should make more of themselves
...As the cheap capital that once subsidised delivery services disappears, something has to give, and the pressure is falling on employees....
February 16, 2024
John Gapper
Rejoice that Santa Claus gives prime delivery to everyone
...But one of his greatest skills is being able to deliver all of those gifts overnight to many millions of homes. Even Amazon can’t match him....
December 23, 2023
Uber Technologies Inc
Uber debuts $7bn share buyback as tech groups step up capital returns
...The capital return announcement coincided with a wave of planned strikes by delivery workers in North America and the UK on Wednesday, as couriers for services including Uber, Just Eat Takeaway, Deliveroo...
February 14, 2024
FT Magazine
How did customer service get so bad?
...But part of the problem is that delivery is a service we expect to get for free. If retailers are paying peanuts for parcel delivery, no wonder we complain that the service is rubbish....
April 18, 2024
LexUnited Parcel Service Inc
UPS’s results don’t offer canary in the coal mine hint for US economy Premium content
...By most metrics, 2023 was a year to forget for the largest package delivery company in the US....
January 30, 2024
LexMeituan
China’s food delivery apps could fill up on Beijing’s blessing Premium content
...Food delivery and logistics companies are the primary beneficiaries of policies that focus on meal delivery to senior citizens and nursing homes....
January 25, 2024
Special ReportFT 1000: Europe’s Fastest Growing Companies
Digital transformation drives gains for IT and software groups
...As companies tackle digital overhauls of their businesses — from homeworking to customer relationship management — they are increasingly relying on external providers for information technology services...
March 25, 2024
United Parcel Service Inc
UPS to cut 12,000 jobs as outlook falls short on weak parcel demand
...UPS announced it would cut 12,000 jobs in an effort to save $1bn just months after agreeing a costly pay deal with its Teamsters union and as weak demand for its delivery services underpinned a soft annual...
January 30, 2024
ReviewGaming
Home Safety Hotline turns lo-fi premise into high anxiety — review
...I submit this as the potential cause and a Windows 95-ish sound effect informs me of the message’s delivery. So far, so good....
January 23, 2024
FT Live
Future of Retail
Securing long-term business growth with technology innovation
Tuesday, 17 SeptemberLondon, UK
LexUnited Parcel Service Inc
UPS/FedEx: picking a delivery hero is a wager on wages Premium content
...The outlook is nothing to write home about either....
August 29, 2023
Airlines
Airlines call for accountability over Boeing’s quality problems
...The 171 Max 9 jets grounded after the Alaska incident are expected to return to service soon....
January 25, 2024
The Top LineElaine Moore
Groceries shoppers are proving resistant to tech disruption
...It has survived the bonfire of superfast delivery services like Jokr and Gorillas and it is still adding users....
November 10, 2023
Gig economy
EU ministers approve ‘status quo’ rules for gig economy workers
...Early estimates by the European Commission said the regulations would push up prices for services from companies such as Uber and Bolt by 40 per cent....
March 11, 2024
BYD Co Ltd
BYD loses EV throne to Tesla as sales slip
...BYD reported a 42 per cent fall in its electric vehicle deliveries in the first three months of the year compared to the final quarter of 2023, allowing Tesla to reclaim the crown as the world’s largest...
April 2, 2024
LexUS & Canadian companies
Even 50 basis points counts as progress for beleaguered Lyft Premium content
...Consumers have felt the pinch as rideshare services no longer have venture capital dollars to subsidise trip fares....
February 14, 2024
Boeing Co
Pressure builds on Boeing as customers vent anger over grounding
...“We are taking action on a comprehensive plan to bring these aeroplanes safely back to service and to improve our quality and delivery performance.”...
January 23, 2024
ExplainerSemiconductors
Why chipmakers are investing billions into ‘advanced packaging’
...Texas announced on Monday includes a plan to build an “advanced chip packaging” facility, that will bring the US a big step closer to being able to manufacture cutting-edge artificial intelligence chips on home...
April 15, 2024
Unhedged
Inflation is not going quietly Premium content
...We enjoyed meeting Unhedged readers at Tuesday’s FT Alphaville pub quiz in New York, where a team from GIC, the Singaporean sovereign wealth fund, brought home gold....
April 11, 2024
Special ReportFT High-Growth Companies Asia-Pacific
Asia-Pacific start-ups adapt to drop in VC funding
...A slowdown in global economic activity, especially in China, as well as declines in industries that initially profited from lockdowns — such as consumer electronics and food delivery services — persist today...
April 3, 2024

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