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Beauty
How $500 became the norm for highlights
...Some customers are prepared to swallow the prices but go to the salon less frequently....
April 16, 2024
Utilities
Planned water bill rises ‘unaffordable’ for most customers, says UK watchdog
...The CCW warned that if customers failed to see tangible improvements in the infrastructure in exchange for higher bills, trust, which is already at a 12 -year low, “would be further eroded”....
March 13, 2024
FT Live
Finance Disrupted at TNW Conference
Shaking The Foundations Of Finance | Formerly Future of Finance
Thursday, 20 JuneAmsterdam, Netherlands
UK infrastructure
Two UK water companies lack complete maps of sewage networks
...Southern Water, with 4.7mn customers, put the figure at about 40 per cent....
April 23, 2024
News updates from March 22: Dozens dead in Moscow attack; Princess of Wales undergoing cancer treatment
Profits at JD Wetherspoon surge after customers return to pubs
...UK pub group JD Wetherspoon posted a surge in profits, as customers returned to its pubs after the pandemic despite the cost of living pressure....
March 22, 2024
FT Magazine
How did customer service get so bad?
...This expectation makes it all the more jarring if we find that standards are slipping — in my case, being told by the customer services desk at my local Waitrose that I couldn’t have a trolley as I lacked...
April 18, 2024
Sam Bankman-Fried
How will the cost of Sam Bankman-Fried’s crimes be counted at sentencing?
...dollar value of his crypto holdings at bankruptcy, leaving him down approximately $88,000....
March 27, 2024
FT Live
Financial Adviser Service Awards 2024
Who gives you 5 star service?
Thursday, 21 NovemberNatural History Museum, Cromwell Road, London, UK
Ericsson
Ericsson boosted by $14bn ‘open RAN’ deal with AT&T
...Analysts at Citi said the move was “a significant announcement, for Ericsson, AT&T, Nokia and the industry”....
December 5, 2023
Moira O'Neill
Don’t let your pension run out of money
...customer’s objectives, and a loss of safeguarded benefits or valued features....
April 19, 2024
Fashion shows
In Milan, navigating the nexus of heritage
...At 89, Giorgio Armani still runs the show at his eponymous brand, which rounded off the week with a collection of floral gowns and plush velvet separates that were elegant but there wasn’t much else to write...
February 25, 2024
News updates from December 5: Moody’s cuts China’s credit outlook, Germany’s Dax closes at record high
Ericsson shares boosted by $14bn ‘open-RAN’ deal with AT&T
...Shares in Ericsson climbed more than 9 per cent after US telecoms group AT&T announced a tie-up worth up to $14bn to roll out “open RAN” technology with the Swedish telecom equipment maker....
December 5, 2023
Letter
Letter: Self-drive removals — I won’t be doing that again
...Years ago, I nearly fell asleep at the wheel with a self-drive van after a long two days of packing up and moving house, and I vowed never to do it myself again....
April 9, 2024
Letter
Letter: End Thames Water woes by creating customer-owned utility
...Leverage is high at about 80 per cent in the utility, the debt held in the subsidiary company Thames Water Utilities Finance, within the regulatory ringfence....
April 4, 2024
Taiwan Semiconductor Manufacturing Co Ltd
TSMC plans to charge customers more for chips made outside Taiwan
...But it kept its capital expenditure budget at $28bn to $32bn for this year, flat compared with 2023....
April 18, 2024
Trading technology
Carta shuts trading platform after data privacy breach allegations
...Carta is at the heart of Silicon Valley’s start-up ecosystem and has tens of thousands of customers....
January 9, 2024
Charlie Dawson
Why customers come last in bad-service Britain
...One recent study by Interactions found people increasingly frustrated at repeating themselves to customer service technology that doesn’t understand what they’re saying....
February 20, 2024
FT Live
Transforming the Finance Function with AI
Strategies for delivering advanced analytics, automation and decision-making
Thursday, 25 AprilDigital Conference
Elaine Moore
Why we can’t stop staring at our own faces online
...Perhaps you think you haven’t participated in this trend? If so, you’d be wrong. Not every change has been as dramatic as Microsoft’s make-up looks....
April 21, 2024
News in-depthT Rowe Price Group Inc
T Rowe Price chief says worst is over after heaviest ever year for outflows
...T Rowe is the sixth largest investor with a 2.3 per cent stake in the chipmaker valued at $1.2tn....
December 29, 2023
LexClimate change
Corporate backsliding on climate pledges can’t be justified Premium content
...Many have chosen to focus efforts on the near term — setting targets to 2030, rather than 2050 — and on their own emissions, rather than those of their suppliers and customers (known as scope 3) as required...
March 15, 2024
FT Tech for Growth Forum
Personalisation and the battle for customers’ attention
...They don’t understand what it means for customers versus what it means for them,” Betteridge says. He emphasises that the most crucial aspect is trust....
February 1, 2024
FT MagazineRobert Shrimsley
I am a banking customer, hear me roar
...But what still shocks is the utter refusal to communicate with a customer who would just like to know the issue is in hand. At no point was I connected with the appropriate unit....
February 16, 2024
Nvidia
‘Sell Nvidia’
...At pixel time Nvidia shares are at a record high, up 3 per cent to $681, which is equivalent to about 35 times the 12-month-forward consensus EPS. Because 58 sellside “buy” ratings can’t all be wrong....
February 5, 2024
Q&APersonal Finance
Music and sports fans told: brace for a summer of ticket scams
...Tickets may never be received or might sometimes appear real, but not allow customers to enter venues at the door....
April 19, 2024
Sam Bankman-Fried
Sam Bankman-Fried says he was ‘surprised’ by FTX’s $8bn balance-sheet hole
...He said he aimed to have only 60,000 unread emails, but “I didn’t usually succeed”....
October 27, 2023
News in-depthQantas Airways Ltd
Australia falls out of love with Qantas
...He later clarified: “The simple fact is our operational performance hasn’t been up to the standard.”...
November 4, 2023
FTX Trading Ltd
FTX customers in line for higher payouts as crypto prices soar
...Bitcoin was worth about $16,000 at the time of FTX’s collapse and is trading at about $70,000....
March 25, 2024

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