Vivek Paul, president of Wipro, has a novel view of recent decisions by some US customers to bring home operations they had put offshore in India. The boss of India's leading quoted software services company says the withdrawal by investment bank Lehman Brothers - a Wipro client - and others demonstrates the "accountability" of Indian providers.

"If withdrawals can create [the belief] in customers' minds that we are more accountable to them, then that is a boon. It is a measure of our success that people expect Indian IT to do well and that what makes news now is when we lose. That is an amazing psychological transformation," he says.